Frequently asked questions

Q: How do I get started with Robin? Do I need special equipment?

• No special equipment is needed! Robin will be available on our online platform, which you can access from a computer, tablet, or smartphone. Ultimately, Robin's main purpose is to support our phone line, so if you call us, Robin will be there to take your call and help you with anything!

Q: Will Robin understand me if I have a strong accent or speak slowly?

• Yes. Robin uses advanced technology to understand a wide range of voices and speaking styles. She is is patient and will ask you to repeat yourself if she needs to, ensuring you always get the help you need.

Q: How is my personal information kept safe with Robin?

• We take your privacy very seriously. Robin is built with robust security and data protection measures. All of your interactions with her are confidential, and your personal information is stored securely in compliance with healthcare data regulations.